One reason may be its point-to-point system, with a domino effect. Please check your flight status and explore self-service options here: swa.is/Dec2022. Southwest Airlines has canceled thousands of flights, leaving passengers across the country stranded at airports for several days. We continue to experience high call and social inquiry volumes. John said he'd like to see more notice for when there's a flight cancellation, even a notice of how many flight cancellations the airline had in one day. cc./cache.aspxd4661895219249634&wUTHEJ0-TeGlHBVefQrofR7uJWCrt7F Southwest Airlines SouthwestAir. "Being here and looking at the facilitation of getting your boarding pass, checking your bag, it appears things are moving right along," Lynne said.īoth had a couple ideas on things they'd like to see happen as well. Lynne and John Breil, also loyal Southwest flyers, hope Jordan's letter is not just lip service, but add they see evidence of it at work at BWI. That follows nearly a week of turmoil that began. An operations review committee has been created as well to review what happened. Southwest canceled 2,508 flights Wednesday, according to the flight tracker Flight Aware, with an additional 2,348 already canceled for Thursday. Thousands of flight delays and cancellations swept the U.S. The airline had blamed air traffic control issues and weather for its weekend. That figure includes almost 2,350 flights already canceled for Thursday. In a letter sent out to Rapid Rewards members Monday night, Jordan outlined some more actions, saying in the short-tern they've added extra staff on-hand.Īlso, in the long-term, they've hired global aviation consulting firm Oliver Wyman for a complete assessment. Southwest Airlines canceled nearly 3,000 flights the day after Christmas, more than any other US-based airline. Southwest Airlines canceled hundreds more flights on Monday following a weekend of major service disruptions. In all, Southwest has canceled about 15,700 flights since winter weather began disrupting air travel on December 22. Wind could cause delays in and around New York, Boston. Over 10,000 were delayed on Christmas Eve and Christmas Day. "So we can expect that same smooth service that I've had for a number of years." flights were canceled on Saturday and 1,500 on Sunday. When it's going to be upgraded, tell us when it's finished," Miller said. The carrier has canceled 838 flights on Thursday, the most of any major U.S. "We want to know that, in fact, they're going to upgrade their system. Passengers booked on Southwest Airlines are having a particularly bad day.
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